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BTEC18 NHL4 Hospitality Management: Unit 2 Managing the Customer Experience

Factors of Influence by Market Segmentation
Tourism Industry and its Characteristic
Factors Influencinng Market Segmentation
Using-Customer-Journey-Maps-to-Improve-Your-Customer-Experienc
23 ways to use Customer Journey Mapping to impact your organisation and your results
Understanding and Competing on Customers Journeys Ritz Carlton.
 
 
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